At Grove Mechanical, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, engage with our services, or interact with us in any other way.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, mailing address, and other contact details provided when you request a service, sign up for a newsletter, or fill out any forms on our website.
• Technical Data: We collect information such as your IP address, browser type, device information, and operating system details. This helps us improve our website’s performance.
• Transaction Information: If you make a purchase or schedule a service, we collect payment details and service information necessary for completing your request.
• Communication Data: This includes the content of any communications you have with us via email, phone, or through our contact forms.

2. How We Use Your Information

We use your information in the following ways:

• To provide and manage the services you request.
• To process payments and fulfill orders.
• To respond to your inquiries and provide customer support.
• To send updates, promotional offers, and newsletters (only with your consent).
• To improve our website, services, and user experience.
• To comply with legal obligations or resolve disputes.

3. Sharing Your Information

We will never sell or rent your personal information. We may share your data with:

• Service Providers: We work with third-party companies who assist in providing services (e.g., payment processing, web hosting, analytics). These partners are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than to perform services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal processes, protect our rights, or safeguard the safety of our customers or the public.

4. Data Security

We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure socket layer (SSL) technology. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience and gather information on site traffic and usage. You can choose to disable cookies through your browser settings, though this may affect your experience on our website.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
• Opt-out: You can unsubscribe from marketing communications at any time by following the opt-out instructions provided in our emails.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Grove Mechanical
Phone: 604-371-4949
Email: admin@grovemechanical.ca